Foodcourt - GVK One Mall, Hyderabad

Location: Foodcourt, GVK One Mall

City: Hyderabad

What's with the cleaning staff of the Food Court 'Feastivites' of GVK One Mall, Hyderabad? They seem to be obsessed by cleaning.

On one of our dinner one fine day in GVK One Mall, Hyderabad, we took our meal from a North Indian counter 'Dilli Galli' and sat in one of the corners of the foodcourt. The cleaning staff of the foodcourt who looked outsourced in their green uniforms, was seen moving around so often. Since it was just around 2000 hrs, not many customers were there. But, the cleaning staff was moving around so much that they there seemed to be so many people around.

We took a table at one of the corners, from where the 70" TV screen was clearly visible which the GVK Mall Management had put up presumably because of T20 World Cup going on in Bangladesh. It was a match between Sri Lanka and England running.

We were happily eating when I wanted to get up to get the water bottle. There must have been a staff watching us and overexcited as he seemed, he jumped towards us as-soon-as I got up. My husband was clearly eating and there was lot of food on the table also which he didn't obviously notice in his excitement. He jumped towards us and asked if he can clear the table !!!

It was really irritating and incourteous from any staff to ask to clear the table when the guest is still eating. It was clear oversightedness of the staff and we honestly felt like getting up and going out while complaining about him on the way.

But, we restrained ourselves by just scolding him a little. My husband was seemingly irritated and all the happiness he got by seeing the cricket running live on the wide screen outside home faded away.

On the other hand, I don't fully blame the staff for his kind of behaviour. It just shows the kind of training he has got from his company who would have just trained him like a robot to run to clear the table as-soon-as the guest gets up. They have clearly not trained them to notice the table and decide if the guest has really finished or not.

Please companies, give us the service for which you charge the exorbitant prices. We don't want to pay for the careless attitudes of your staffs. Spend some amount of the money which you are charging from us on the proper training and grooming of your staff. Even if you are training them, it clearly is not enough. 

You obviously need to be more focussed. 

Regards,

Pragya Banerjee
MBA (Finance); 7+ years of work experience
email:pragyasonal@gmail.com
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